Terms & Conditions

ORDERS & DELIVERY

DIGITAL MEDIA DOWNLOADS

RETURNS & REFUNDS

PRICES & PAYMENT

YOUR ACCOUNT

PRODUCT IMAGES & PICTURES

PRIVACY

LIABILITY

CHANGES TO TERMS

APPLICABLE LAW

 

We want to provide you with the best experience possible when using our webstore. The terms and conditions listed below are designed to help make your shopping experience on hillsong.com as easy as possible.

With this in mind, if you experience an issue or problem when using our store, and do not find the required information below, please let us know by email at resources@hillsong.com and we will reply as soon as possible.

 

1. ORDERS & DELIVERY

Our delivery partners are currently experiencing delays. As a result, your order may take longer to arrive. Please allow 14 business days before contacting us regarding your order. We apologise for any inconvenience this may have caused.

 

ABOUT YOUR ORDERS

Orders placed through Hillsongstore.com are subject to confirmation and acceptance by Hillsong Music Australia. Once an order has been confirmed, all aspects of the delivery, currency and payment arrangements are finalised and cannot be changed. Please check order details carefully prior to confirmation.

Hillsong Music Australia or its agent will deliver the goods you order to the street address you specify in your order, subject to their availability at the time of dispatch. We do our best to maintain up to date and accurate information regarding stock levels. If any items in your order are out of stock at the time your order is packed, we will notify you via email and refund you for those items.

Anyone at the delivery address who receives the goods will be presumed by Hillsong Music Australia to be authorised to receive the goods.

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DELIVERY TIME ESTIMATE

Delivery is normally made Monday to Friday (business days only, excluding Public Holidays).

Currently, we do not provide tracking for all destinations. However, we aim to fulfil confirmed orders in the following timeframes depending on stock availability.

  • Australia – within 10 business days

  • The USA – within 10 business days

  • All other destinations – 5 to 20 business days

Please note that delays can be experienced due to customs and/or other variables, which are beyond our control and influence.

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IMPORT AND TAX DUTIES

Although Hillsong Music Australia will deliver to most countries, deliveries outside of Australia and the USA may require customers to pay import custom duties/taxes. Import custom duties/taxes are in addition to shipping costs paid to Hillsong Music Australia to cover freight. Import custom duties/taxes are the responsibility of the customer. 

These import custom duties are set at the port of entry by a customs officer and differ from country to country. Please check with your country’s customs service if you need more information.

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DISPATCHED ITEMS

We attempt to ship items together. In the case where some products are originating from different warehouse locations, they will be dispatched separately and hence, multiple deliveries. We will notify you when your item/s have been dispatched.

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SHIPPING AND POSTAGE

Hillsong Music Australia is not responsible for the delivery of orders if the delivery address supplied has been entered incorrectly or is the incorrect address. If you have changed your address since placing your order, please notify Hillsong Music Australia by phone or email resources@hillsong.com immediately. Additional freight and other charges for resent orders may apply.

While we do everything we can to ensure your order is shipped in a timely manner, we will not be liable for any loss or damage incurred by any person. This can be a result of a delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight. This includes but is not limited to any delay caused by an incorrect shipping address being provided to us.

Postage is calculated based on weight, shipping destination, and packaging costs. Shipping charges and minimum order are subject to change at any time.

Shipped orders will be subject to the shipping terms of the relevant postal service.

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2. DIGITAL MEDIA DOWNLOADS

Digital Download links are valid for 30 days from purchase and can be accessed multiple times from the download link contained in the confirmation email (for personal use) until the 30-day expiry.

For sheet music purchases, your purchase grants you the following rights:

  • Make one (1) copy of the sheet music solely for backup purposes.
  • Print one (1) copy of the sheet music for your personal purposes.

For media purchases (i.e. music, video or data files), your purchase grants you the following rights:

  • To have one (1) copy of the media file stored on a single hard drive for the purpose of backup.
  • Reproduce the media file in other formats only for private and domestic use in accordance with provisions of the Copyright Act 1968 (Cth)

The following rights are not granted with your purchase:

  • Reproduce further copies of the sheet music or media file in whole or in part.
  • Translate, enhance, modify, alter or adapt the sheet music and/or media file in any way or for any purpose.
  • Cause or permit any third party to translate, enhance, modify, alter or adapt the sheet music and/or media file in any way or for any purpose.
  • Sub-license, lease, lend, sell, rent, distribute or grant others any rights, or provide copies of the sheet music and/or media file to others.
  • Reproductions of the sheet music can be made for the purpose of church worship only with an existing CCLI license. For further information contact CCLI.

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3. RETURNS & REFUNDS

Downloadable items cannot be refunded; however, if you experience an issue with your download (for example the link we provide does not work) we will supply a working link as soon as possible.

Hillsong Music Australia will replace any defective product. In the case of an incorrect item being shipped, please contact us before you return the item as soon as possible or email us at resources@hillsong.com.

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4. PRICES & PAYMENT

For each online order, you must pay:

  • the applicable price for the relevant items confirmed by Hillsong Music Australia; and
  • the delivery and handling fee specified on the website at that time. Additional charges in the form of customs and/or taxes may be payable in your country upon receipt of goods.

Your order and credit card details are safe and secure. All personal and credit card information provided to Hillsong Music Australia is encoded using Secure Sockets Layer (SSL) technology, an encryption protocol that protects data as it travels over the Internet. We do not store credit card information on our servers.

We can only accept payments using the methods stated in the shopping cart section of this website.

We are unable to accept COD charges.

Payment must be cleared before the goods are dispatched.

Prices and ranges on this website may vary from Hillsong Music Australia Resource Centres.

Please note, for international customers; we have been advised that customs through parts of the world (including South America) charge additional import duties on goods shipped to those locations. These costs are your sole responsibility and unfortunately, Hillsong Music Australia cannot subsidise these costs. Please take the time to understand import duties in your country.

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5. YOUR ACCOUNT

You agree to take responsibility for the safekeeping of your user name (typically your email address) and password. You are liable if your user name or password is used by an unauthorised person. You agree to release and indemnify Hillsong Music Australia in connection with any use (whether authorised or unauthorised) of your user name or password. Hillsong Music Australia may suspend or cancel your account at any time without prior notice.

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6. PRODUCT IMAGES & PICTURES

Hillsong Music Australia aims to include up-to-date pictures of all of the resources on this website. However, the picture of the resources may differ from the actual resources. We recommend you read the resource description carefully before finalising your order.

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7. PRIVACY

Hillsong Music Australia will comply with Hillsong Music Australia’s Privacy Statement. Hillsong Music Australia will not reveal your personal information to external organisations except for the purposes of fulfilling your order. For more information on Hillsong Music Australia’s privacy policy, please refer to the Privacy Statement.

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8. LIABILITY

Any liability of Hillsong Music Australia in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of Hillsong Music Australia be limited to:

  • in relation to goods, the replacement of the goods or the supply of equivalent goods; and
  • in relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.

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9. CHANGES TO TERMS

Each order is governed by the terms and conditions current when the order is placed. Hillsong Music Australia may add to, delete or otherwise change these terms and conditions. Hillsong Music Australia will endeavour to notify all customers of changes to terms & conditions each time you place an order.

Please take time to read and understand these terms and conditions each time you place an order.

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10. APPLICABLE LAW

All purchases under this website and these terms and conditions are subject to the laws of New South Wales, Australia.

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