For any enquiries related to Returns, Exchange, Replacement and Refund please contact us as soon as possible at firstname.lastname@example.org. We will accept the request when it meets the following guidelines:
Hillsong Music Australia will replace any defective product. Replacements are issued upon the following criteria:
In the case of a replacement, no return will be necessary unless further analysis of the item is needed. Example of defective items:
Return labels are issued upon the following criteria:
Item is still in the original condition, with tags attached, unworn/unwashed, box or plastic wrap not opened, CD has not been played
Item is not defective and is still in good condition (undamaged, in original, undamaged packaging). For defective item, please review our replacement policy.
To propose your return, please contact email@example.com providing proof for one or more of the criteria above (with photograph if applicable). If your return is approved. We ask that you would please post your return with the return label attached within 7 days since the issue of the label, as we are subject to an administration fee with our third-party shipping company outside of this time.
Items can be returns for refunds or store credits. Please review our refunds or store credit criteria.
Refunds are issued when the warehouse confirmed that item is received in good condition.
Refunds will not be issued upon the following criteria:
Store credits will be issued upon the following criteria:
Please note that customers are responsible for the shipping expenses on any exchange, unless there has been an error within the shipping process for which Hillsong Music can be held responsible.
The most effective way to complete an exchange is to contact firstname.lastname@example.org with information of your order and your desired item for exchange. You will then be asked to make a purchase of your new item (as we cannot hold stock while your current item is in transit), before being issued a return label of the item to be exchanged. Once the item is received at our warehouse in good condition (undamaged, in original, undamaged packaging) you will receive a full refund for the cost of the item alone.
Hillsong Music will issue an exchange upon the following criteria:
What if my desired exchange item costs less than my original item?
Downloadable items cannot be refunded; however, if you experience an issue with your download (for example the link we provide does not work) we will supply a working link as soon possible.
Exceptions to this policy would include the following:
If you have further enquiries regarding our return policy, please contact email@example.com